All products are hand made with LOVE!
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All products are hand made with LOVE!
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Policies

Shipping policy 

  • Silicone  mold orders are processed within 5-14 business days (not including weekends or holidays) and in the order received.
  • Freshie orders are processed within 5-7 business days (not including weekends or holidays) and in the order received.
  • Sublimation Tumbler orders are processed within 5-7 business days (not including weekends or holidays) and in the order received. 
  • RTS Epoxy Tumbler orders are processed within 5-7 business days (not including weekends or holidays) and in the order received. 
  • Custom Epoxy Tumbler orders are processed within 14+ business days (not including weekends or holidays) and in the order received. 
  • Apparel/Bow orders are processed within 5-7 business days (not including weekends or holidays) and in the order received. 
  • All other custom orders are processed within 14+ business days (not including weekends or holidays)  Custom orders will be processed in order received, and times may vary depending on volume of pending custom orders.

All lead times will depend on If we are experiencing a high volume of orders. Shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. 

Orders can also be shipped out sooner depending on the workload we are experiencing at the time of your purchase.

Orders are not shipped on weekends or holidays.

Shipping rates and delivery estimates

Shipping charges will be calculated and displayed at checkout. Shipping rates and delivery times are subject to change.

Please make sure your address is correct at checkout!

After the carrier accepts your package, Bossy Boots Designs, LLC is not responsible for delayed, stolen, or lost packages. An additional shipping fee will be accessed to ship any returned packages.

Delivery delays can occasionally occur, particularly shipments to P.O. boxes or APO/FPO addresses.

Weekends and Holidays do not count as business days! 

Bossy Boots Designs LLC does not guarantee shipping times as these are out of our control.

Economy (5 to 8 business days)

  • USPS Parcel Select Ground

Standard (3 to 4 business days)

  • UPS Ground
  • UPS 3-Day Select
  • USPS First Class
  • USPS Priority Mail

Express (1 to 2 business days

  • UPS 2-Day Air
  • UPS Next Day Air
  • USPS Priority Mail Express

Shipment confirmation and order tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.​

Customs, Duties and Taxes

Bossy Boots Designs, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Bossy Boots Designs, LLC is not liable for any products damaged or lost during shipping. Therefore, we highly recommend selecting an insured and trackable mail service at checkout. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Refund policy 

Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations. Any exceptions will be made at our sole discretion. Additionally, we cannot accept returns on sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please see our Shipping Policy for additional details on items damaged or lost during shipping.
Returns and exchanges
If an exception is made to accept the return or exchange of your order, the following will apply:
Bossy Boots Designs LLC has a 7-day return policy, which means you have 7 days after receiving your item to request a return. This policy includes all items in our offering.
*ALL custom orders have a no refund policy! These orders are approved by the purchaser through out the process.

To be eligible for a return after communicating with us, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bossybootsdesigns@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You will be responsible for return shipping. We cannot be held responsible for items damaged or lost in during return shipment. Therefore, we highly recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. 

You can always contact us for any questions or concerns at bossybootsdesigns@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll have three options:
  1. To be refunded to the original form of payment
  2. Shop credit or
  3. Having the item(s) replaced and sent back out to you at no additional cost to you - for defective items.
Please remember it can take some time for your bank or credit card company to process and post the refund. This is out of our control.
We reserve the right to refuse service to anyone for any reason, at any time.